Privacy Policy

Holista Global is committed to protecting your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy explains what we collect, how we use and protect it, and the rights you have over your data. By using this website you consent to the practices described here.

1. Information We Collect

We collect the following types of information when you use our website or make a purchase:

• Personal information: Name, email address, phone number, and delivery address
• Payment information: Credit card details, FPX banking information, and e-wallet data (processed securely through our payment partners)
• Browsing data: IP address, browser type, pages visited, and interaction data collected through cookies and analytics tools

2. How We Use Your Information

Your personal information is used for the following purposes:

• Order processing: To fulfil and deliver your purchases
• Customer support: To respond to enquiries, process returns, and resolve issues
• Marketing: To send promotional offers, product launches, and wellness content (only with your explicit consent)
• Product improvement: To analyse usage patterns and improve our website and product offerings

3. Data Sharing

We do not sell your personal data to third parties. Your information may be shared only with the following trusted partners who assist in operating our business:

• Payment processors: For secure transaction processing
• Delivery partners: To fulfil and ship your orders
• Analytics providers: To help us understand website usage and improve our services

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.

5. Data Security

We implement industry-standard encryption and security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. All payment transactions are processed through PCI DSS-compliant payment gateways.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal data, subject to legal and contractual obligations
• Withdraw consent for marketing communications at any time

7. Contact

If you have any questions or concerns about our Privacy Policy or wish to exercise your data rights, please contact us at privacy@holista.global.